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Customer Experience Specialist

Culture Kings
Customer Experience Specialist @ Culture Kings

If you are a passionate, motivated and detail-oriented Customer Experience Specialist than this is the role for you!!!

Based at our Head Office in Archerfield, we are currently seeking the expertise of experienced Inbound & Outbound Customer Experience Superstars to join our CX team on a casual basis. 

Availability requirements:

We need you to be flexible and available to work across a 7-day rotating roster as our business operates Monday - Sunday between the hours of (7:00am - 11:00pm)

About you:

  • You're warm, caring and empathetic to the customer and will go above and beyond to ensure they receive Culture Kings experience - every time!
  • You are energetic and driven by working in a fast-paced environment, where every day is exciting and different
  • You are a great communicator - whether it’s talking on the phone, responding to emails or engaging via chat - nothing gets lost in translation
  • You are assertive with great attention to detail and an ability to offer solutions in front of problems

To be successful in your application, you must possess the following:

  • At least 1 year's experience in customer service, retail, hospitality or similar role
  • Experience within a CMS, shopping cart and/or inventory management system preferred but not essential 
  • You must be computer savvy with an ability to troubleshoot the customer's experience where necessary
  • Excellent telephone and verbal communication skills and a pleasant phone manner

If you think you what it takes, apply now!

Job Details

  • 39 Kerry Rd Archerfield, QLD 4108
  • Full time